Case Studies

Self-Service Higher Education

ENGINE helped the Australian Department of Education and Training increase self-service through digital channels by understanding users who would ring the call centre (apprenticeships, higher education, and vocational training users).

Identifying How to Differentiate Key Brands

ENGINE helped a global carbonated beverage company identify how to sustainably differentiate their key brands on important drivers of sales, including how to target other categories to source future growth.

Developing Digital Solutions

ENGINE helped the Australian government develop digital solutions to improve cultural competence in the servicing of indigenous job seekers by job-active providers.

Major Financial Institution

ENGINE helped a major financial institution increase customer loyalty by understanding it through the eyes of thought leaders, industry practitioners, and Australian consumers.

Understanding the Attitudes of the Coburg

ENGINE helped Moreland City Council understand the attitudes of the Conburg and broader Moreland community to transform urban development projects.

Designing Technology for the Digital Era

ENGINE helped a customer-owned bank design technology to help bring them into the digital age.

Consolidating and Automating Multiple Research Programs Into One

ENGINE helped Hewlett-Packard consolidate and automate multiple research programs into a single platform.

Understanding the Entire Traveler Journey

ENGINE helped a global payment provider understand consumers’ travel and payment behaviour to stay ahead of the competition.

A Customer-Centric Approach

ENGINE helped EDL exceed customer expectations as part of its vision and strategy.

Don’t Make Smokes Your Story

ENGINE helped the Australian Government inspire a movement amongst indigenous Australians to quit smoking by driving awareness of its dangers.

Developing an E-Commerce Platform

ENGINE helped Caterpillar understand the dynamics of the local e-commerce environment increase amongst equipment owners to develop the most appropriate e-commerce platform for product support in the china market.

Optimizing the Customer Journey

ENGINE helped BBC Worldwide understand the impact advertising on the BBC platform delivers at various stages of the customer journey and identify what drives effectiveness to optimize future campaign planning.

Customer and Winning Workplaces

ENGINE partnered with EDL to help it build a customer-centric culture to support its vision to be a company that exceeds customer expectations.

Leading Quick Serve Restaurant

ENGINE helped a leading quick serve restaurant update a short-term focused product development approach to a more long-term strategic one.

Loyal Customers

ENGINE helped Shangri-La increase customer loyalty and hotel spend.

A New Suite of Digital Products

ENGINE helped WILEY transition from print to digital by exploring and identifying digital content opportunities that would protect existing revenue streams and create new ones.

Retention and Engagement

ENGINE helped Booking.com increase employee retention and engagement.

Unlocking CX Potential

ENGINE helped Caterpillar strengthen customer relationships by developing and conducting a multi-year program to measure changes in customer experiences, and the impact these have on emotional engagement and loyalty.

Life Checks

ENGINE helped aging adults make better health choices by launching a behavioral change tool and driving awareness to public resources.

Exploring Impact of Advertising

ENGINE helped explore the impact of marketing on gambling behavior and intention among Australians.

Engaging Young Workers

ENGINE helped WorkSafe identify how they could best support young workers.