ENGINE helped the Australian Department of Education and Training increase self-service through digital channels by understanding users who would ring the call centre (apprenticeships, higher education, and vocational training users).
ENGINE helped a global carbonated beverage company identify how to sustainably differentiate their key brands on important drivers of sales, including how to target other categories to source future growth.
ENGINE helped the Australian government develop digital solutions to improve cultural competence in the servicing of indigenous job seekers by job-active providers.
ENGINE helped a major financial institution increase customer loyalty by understanding it through the eyes of thought leaders, industry practitioners, and Australian consumers.
ENGINE helped Moreland City Council understand the attitudes of the Conburg and broader Moreland community to transform urban development projects.
ENGINE helped a customer-owned bank design technology to help bring them into the digital age.
ENGINE helped Hewlett-Packard consolidate and automate multiple research programs into a single platform.
ENGINE helped a global payment provider understand consumers’ travel and payment behaviour to stay ahead of the competition.
ENGINE helped EDL exceed customer expectations as part of its vision and strategy.
ENGINE helped the Australian Government inspire a movement amongst indigenous Australians to quit smoking by driving awareness of its dangers.
ENGINE helped Caterpillar understand the dynamics of the local e-commerce environment increase amongst equipment owners to develop the most appropriate e-commerce platform for product support in the china market.
ENGINE helped BBC Worldwide understand the impact advertising on the BBC platform delivers at various stages of the customer journey and identify what drives effectiveness to optimize future campaign planning.
ENGINE partnered with EDL to help it build a customer-centric culture to support its vision to be a company that exceeds customer expectations.
ENGINE helped a leading quick serve restaurant update a short-term focused product development approach to a more long-term strategic one.
ENGINE helped WILEY transition from print to digital by exploring and identifying digital content opportunities that would protect existing revenue streams and create new ones.
ENGINE helped Caterpillar strengthen customer relationships by developing and conducting a multi-year program to measure changes in customer experiences, and the impact these have on emotional engagement and loyalty.
ENGINE helped aging adults make better health choices by launching a behavioral change tool and driving awareness to public resources.
ENGINE helped explore the impact of marketing on gambling behavior and intention among Australians.