They came to ENGINE to reveal the internal challenges and deliver a strategy that would help increase overall revenue.
We used competitor reviews to understand traveler preference based on location. We built hyper-personalized offers based on these reviews, using geo-specific transaction data to target returning customers.
Additionally, we used customer feedback data to help Shangri-La adjust their employee engagement strategy to influence positivity amongst employees.
Increase in online conversion
Increase in spend-per-guest (among existing customers)
Increase in overall revenue
Increase in website traffic