Booking.com

Retention and Engagement

Challenge

Help Booking.com increase employee retention and engagement.

Solution

We combined best practices with unique communication strategies to encourage Booking.com employees to openly and honestly voice their opinions. Our strategies revealed that both comprehensive training and feeling challenged to grow are critical to long term employee engagement and retention.

Impact

Booking.com developed a new talent and learning center, as well s a leadership development program.

Increased engagement among new employees within the first six months.

Improved retention among employees on-boarded through the new program.